Privacy Policy
Effective Date: September 20, 2025
Two Ticks ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website builder and related services ("Services").
By using our Services, you agree to the practices described here. If you do not agree, please stop using our Services.
1. Information We Collect
Account information: email address, name, and other details you provide when signing up.
Payment information: handled by our third-party payment processors (e.g. Stripe, PayPal). We do not store card details.
Usage information: IP address, browser type, pages visited, time spent, device info, and cookies.
Support communications: messages you send us for help or feedback.
Website content: text, images, or other material you upload when creating websites.
2. How We Use Information
We use your information to:
Provide and maintain our Services.
Process payments and manage subscriptions.
Communicate with you about updates, support, and security.
Improve our Services through analytics and troubleshooting.
Detect, prevent, and address fraud or abuse.
Comply with legal obligations.
We may access your website content only when necessary to:
provide support you request,
investigate security, fraud, or abuse issues, or
enforce our Terms of Service.
Our automated systems may also analyse content in limited ways (e.g. spam detection, service improvements).
3. Legal Bases (EU/UK Users)
If you are located in the European Economic Area or United Kingdom, we process your personal information on these bases:
to perform our contract with you,
to comply with legal obligations,
for our legitimate interests (such as improving services and preventing abuse), and
with your consent (e.g. for marketing emails).
4. Sharing of Information
We do not sell your personal information. We may share it with:
Service providers: hosting, analytics, customer support, and payment processors.
Legal reasons: if required by law, regulation, or legal process.
Business transfers: if we merge, sell, or transfer our business, your data may be transferred under the same protections.
5. Marketing
We may send you marketing or promotional emails if you have opted in. You can unsubscribe at any time by clicking the link in the email or contacting us at privacy@twoticks.io.
6. Cookies and Tracking
We use cookies and similar technologies to improve the Services, remember your preferences, and analyse usage. You can disable cookies in your browser, but some features may not work properly.
7. Security
We use reasonable technical and organisational measures to protect your information. However, no system is completely secure. If we become aware of a data breach that is likely to cause serious harm, we will notify affected users and regulators as required by law (including the Australian Notifiable Data Breaches scheme and GDPR/UK GDPR where applicable).
8. Data Retention
We keep your information while your account is active or as long as needed for the purposes described in this Policy. We may also retain certain information to comply with legal, tax, or accounting requirements, or to resolve disputes.
9. Children
Our Services are not directed at children under 16. We do not knowingly collect data from children. If we learn that a child has provided personal information, we will delete it.
10. International Transfers
Your information may be transferred outside your country of residence. Where required by law, we will take steps to ensure adequate protections (such as EU Standard Contractual Clauses).
11. Your Rights
Depending on where you live, you may have rights to:
Access the personal information we hold about you.
Request corrections or deletion.
Restrict or object to certain processing.
Receive a copy of your data in a portable format.
Withdraw consent (where applicable).
To exercise these rights, contact privacy@twoticks.io. We may request proof of identity.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If changes significantly affect your rights, we will notify you (e.g. by email or a notice in the Services). Continued use of the Services means you accept the updated Policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
privacy@twoticks.io