Terms of Service
Effective Date: 1 September 2025
These Terms of Service ("Terms") govern your use of the Two Ticks website builder and related services (the "Services"). By using the Services, you agree to these Terms.
Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL) or other non-excludable laws.
1. Accounts
Registration. Provide accurate, current info when you sign up.
Security. You're responsible for keeping logins safe. Notify us of unauthorised use at legal@twoticks.io.
Minimum age. You must be at least 16. If under 18, you confirm you have parental/guardian consent where required.
Account integrity. Accounts are for one person only and must not be shared. No bots or automated sign-ups without our consent.
2. Your Content
Ownership. You keep rights to the content you add ("User Content").
Licence. You grant us a worldwide, non-exclusive licence to host, cache, display and technically modify User Content to operate and improve the Services.
Showcasing. We may display your site or logo in our marketing unless you opt out by emailing legal@twoticks.io.
Your promises. You have all rights needed, and your content does not break the law or others' rights.
3. Acceptable Use
You may not use the Services to:
Break the law (including IP, spam, or privacy laws).
Upload malware, harmful code or attempt to bypass security.
Harass, defame, abuse, threaten, or exploit others.
Send unsolicited marketing without valid consent and an unsubscribe.
Interfere with or overload the Services.
Fair Use. We may rate-limit, throttle, or suspend features that create an unreasonable burden on our infrastructure (e.g., excessive builds, bandwidth, or API calls) after reasonable notice where practicable.
4. Your Responsibilities
Your sites & end users. You are responsible for your websites, products, services and support.
Compliance. You must comply with applicable consumer, privacy, e-commerce and spam laws.
Moderation. If your site includes comments, forums or reviews, you are responsible for moderating and removing unlawful or harmful content.
5. Third-Party Services
You may connect external services (e.g. payments, email, analytics). They have their own terms and privacy notices. We're not responsible for third-party services.
6. Intellectual Property
Our IP. The Services, templates, designs and branding belong to Two Ticks.
Templates & demo content. Replace demo content before publishing your site.
Feedback. You grant us a free licence to use feedback you provide.
6A. Security
We use reasonable technical and organisational measures designed to protect the security, confidentiality and integrity of the Services. You're responsible for (a) securing your account credentials and devices, (b) configuring your sites and third-party tools securely, and (c) backing up your content. No method of transmission or storage is 100% secure, so we can't guarantee absolute security.
7. Privacy
We handle personal information in line with our Privacy Notice (to be published).
You are the controller of your end-user data and must provide your own privacy policy and, if needed, cookie notice/consent on your sites.
8. Copyright & Defamation Takedowns
If you believe material hosted via the Services is unlawful (e.g., copyright infringement, defamation, serious abuse), notify legal@twoticks.io with details so we can act. We may remove or restrict access to reported material in good faith and may notify the customer who posted it.
9. Fees & Subscriptions
Plans. Paid plans auto-renew until cancelled. Pricing shown at checkout.
Billing. You authorise us or our payment processor to charge your chosen method. Taxes may apply.
Cancellation. You can cancel at any time; service continues until the end of the current billing period.
Refunds. Fees are non-refundable except where required by law.
Chargebacks. Chargebacks may result in account suspension. Contact us first.
10. Changes to Services
We may add, change or remove features. If a change materially reduces paid functionality, we'll give reasonable notice.
11. Termination
You may stop using the Services at any time.
We may suspend or terminate your access if you breach these Terms or if required for security, legal or risk reasons.
Sections that should survive termination (e.g. IP, liability, confidentiality) continue to apply.
12. Disclaimers, ACL & Liability
Service "as is." To the fullest extent permitted by law, the Services are provided "as is" and "as available."
Australian Consumer Law. Nothing in these Terms excludes your rights under the ACL.
Two Ticks IP Indemnity. We will defend and pay amounts finally awarded (or agreed in settlement) for third-party claims that the Services (as provided by us, excluding your content and third-party services) directly infringe copyright, trademark or misappropriate trade secrets, if you: (a) promptly notify us, (b) allow us to control the defence/settlement, and (c) reasonably cooperate. We may (at our option) procure rights, modify or replace the Services to be non-infringing, or refund prepaid fees for the affected remaining term and terminate the impacted feature. This indemnity doesn't apply to claims arising from: your content; combinations or use with items not supplied by us; modifications not made by us; or use in breach of these Terms.
Liability Cap. To the extent permitted by law, our total aggregate liability for all claims in any 12-month period is the greater of AUD $30 or the fees you paid us in that period.
Exclusions. We're not liable for indirect or consequential loss (e.g., lost profits), except where this cannot be excluded by law.
Your Indemnity. You indemnify us against third-party claims arising from your sites, your content, or your breach of these Terms, to the extent permitted by law.
13. Governing Law
These Terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of its courts, subject to any non-excludable local rights you may have as a consumer in your country.
14. Confidentiality
If, in using the Services, either party discloses non-public information marked confidential or that should reasonably be considered confidential, the receiving party will use it only to perform under these Terms, protect it using reasonable measures, and not disclose it except to personnel and providers who need to know and are bound by similar duties, or where required by law (with notice where lawful). Confidentiality obligations survive termination.
15. Updates
We may update these Terms from time to time. If we make a change that materially affects your rights, we'll give reasonable notice (e.g. email or in-app). Using the Services after the effective date means you agree to the updated Terms.
16. Assignment & Notices
Assignment. You may not assign these Terms without our consent, except to a successor in connection with a merger, acquisition or sale of substantially all assets related to the Services. We may assign to an affiliate or a successor in connection with a restructure, merger, acquisition or asset sale with 30 days' notice.
Notices. Formal legal notices must be sent to legal@twoticks.io (subject: "Legal Notice") and to your account email. Notices are deemed given when sent by email (if no bounce within 24 hours) or when posted in-product for policy updates.
17. Contact
Two Ticks — Melbourne, Australia
legal@twoticks.io